DO YOU NEED TO REPAIR YOUR WATCH or YOUR EYEGLASSES?
NATIONAL REPAIR (EEUU & PUERTO RICO)
We are sorry to hear about the problem you’re having with your watch. We will do the necessary adjustments needed in order to help you.
Please follow these 5 easy steps:
1.- Put your watch or item in a small, well-padded shipping box, no label or marks should be io it. Your watch only – do NOT send original box packaging.
2.- Download our watch repair form (Click here)
3.- Complete it, resend it to support@mulcowatches.com (so we can expect your piece) and print it.
NOTE:
- Please click on the agreement (in the form you download) in order to begin the repair process.
- The return shipping needs to be paid with the repair service in advance.
- The billing address must match the billing credit card; the Ship address must be the one where you want to receive the watch.
- This format is U.S.A & Puerto Rico
- This form is for U.S.A & Puerto Rico. In the form you will find the prices of the services we offer. Even if your watch is working perfect, but you just want to clean it up, we can do that for you too.
4.- Place the Printed Form inside the box along with the Payment (see repair form for pricing and remember to pay $12.50 in order to receive the watch back to you after the repair).
5.- Close the box and Place the following mailing address to your return box and take your package to a UPS, FEDEX, USPS, or the courier you preferred. Our address were we expect to received it is:
Mulco Watches Inc
ATTN: REPAIRS
19790 W Dixie Hwy, Suite 201
Aventura, FL 33180
United States
We will notified you when your package is received and your repair is in the right process, you will hear from us again, once your watch is repair and shipped to you.
Please Note: We encourage you to send your package certified, insured or through a traceable shipper. Mulco Watches is not responsible for packages lost or stolen in transit to us.
**IMPORTANT**: When sending us an email message regarding a repair you're sending over, make sure to put in the tracking information so we can follow up with the package and track its delivery so we know when to expect it.
Please allow up to 2 to 3 weeks from the date we receive your package for your watch to go through the repair process.
But if you prefer to come in instead and bring the piece in person you are always welcome to visit our showroom and drink a nice coffee while you wait. Same address as above.
For more information about Mulco Warranty, please visit our Warranty Policy.
For any other specific question please send us an email to support@mulcowatches.com
INTERNATIONAL REPAIR SERVICE:
Does your watch need warranty or non-warranty services and you are outside USA & Puerto Rico?
Although we are sorry to hear about the problem you’re having with your product, we will do the necessary adjustments needed in order to help you.
We have a Technical Service in USA, Colombia, Venezuela, Australia, and Africa. If you are outside of any of this countries you will need to arrenge the shipping both ways in order to have the service, For warranties please visit the warranty tab.
If you want to contact any of these locations please check the info bellow:
USA:
20161 ne 16 Th Place.
Miami-Fl.
Zip Code 33179
Phone: +1 (844) 2394995 (Business Hours)
Email: Support@mulcowatches.com
Colombia:
DI SUIZA SERVICIO TÉCNICO
Carrera 15 No. 122 - 45, piso 6
A.A 102315
Bogota, Colombia
Phone: Teléfono (57+1) 215 6466 / Móvil (57) 318 359
F: (57+1) 215 3041
Venezuela:
GRUPO IKA - SERVICIO TÉCNICO
Av. Urdaneta, esquina de Ánimas a Plaza España, Edificio Centro Financiero Latino, piso 8, ofic 6
Caracas, Venezuela
Phone: 58 (212) 563.55.77 / 563.09.38
We recomend you send an email with the following info so we will gladly address you from there.
- Name, Last Name, Phone number
- Your Country, City
- Complete reference of the watch
- Pictures & videos of what should be the problem.
If you have more questions, or you just want to buy a part from your watch, please send us an email to support@mulcowatches.com
PARTS
Customers located in the U.S. and Worldwide can order a replacement leather, metal or silicone strap by going to the search bar (right top corner), write STRAP follow by the middle part of the reference of your watch. You will find all the colors strap available for your watch.
If you don’t find it in there or you have another question, or another part to repair, please send us an email to support@mulcowatches.com with this information and we will help you from there:
- Name, Last Name, Phone number
- Your Country, City
- Complete reference of the watch
- Pictures & videos of what should be the problem.
We will reply to you with what you should do. We will advise you of which Technical Service best suits you, depending on the problem on the watch, or what the country you are in.
REPAIR THROUGH WARRANTY
If the watch falls under our 2yr warranty due to manufacturer defect, it’ll be repaired and returned/shipped at no charge. If the watch does not fall under warranty, there will be a service rate that is specified in the repair form; the return shipping has to be paid too.
NOTE: you can apply for the warranty in the following countries USA, Colombia, Venezuela.
For more information about Mulco Warranty, please visit our Warranty Policy. For repair or warranty in other countries please visit Repair and international Warranty. Any other specific question please send us an email to support@mulcowatches.com
