DO YOU WANT TO BUY A STRAP OR JUST THE LOOP?
If you live in Miami and would like to come, we are more than happy to have you. You can wait while we change the strap for you, but if you prefer that we send you the parts for you to take care of it, we can do so! Wherever you live we can always send you the strap! If you want us to put the strap on your watch you can send us your watch and will fix it for you then send it back when is done.
IF YOU JUST WANT THE STRAP, Please follow the steps:
You can buy the strap at Mulco.com, first look at the case back of your watch and write the reference number on the search bar of the website, you will find all the colours available for your model, please note that each strap is design for a specific model and if you buy a different one will not fit your watch. We ship all over the world, you just need to put the product in the shopping cart, continued with the address and the price of the shipping will come up automatically.
For further details please contact support@mulcowatches.com
IF YOU WANT US TO FIX THE STRAP IN YOUR WATCH, Please follow the steps:
1.-Put your watch in a small, well-padded shipping box, no label or marks should be in it. Your watch only – do NOT send original packaging.
2.-Download our watch repair form (Click here)
3.-Complete it, resend it to support@mulcowatches.com (so we can expect your piece) and print it.
4.- Place the Printed Form inside the box with the Payment
(see repair form for pricing and remember to pay $8.50 in order to receive the watch back to you after the repair)
5.-Close the box and Place the following mailing address to your return box and take your package to a UPS, FEDEX, USPS, or the courier you preferred.
Our address were we expect to received it is:
Mulco Watches Inc
ATTN: REPAIRS
20161 NE 16th Place.
Miami-FL 33179.
NOTE:
Please click on the agreement (in the form you download) in order to begin the repair process.
The return shipping needs to be paid with the repair service in advance.
The billing address most match the billing credit card; the Ship address most be the one you want to receive the watch.
This form is U.S.A and Puerto Rico only.
Please Note: We encourage you to send your package certified, insured or through a traceable shipper. Mulco Watches is not responsible for packages lost or stolen in transit to us.
But if instead you preferred to come in and bring the piece in person you are always welcome to visit our showroom and drink a nice coffee while you wait. Same address as above.
Customers located in the U.S. and Worldwide can order a replacement leather or silicone strap by contacting by email support@mulcowatches.com
Orders must be placed with a credit or debit card, PayPal, check or money order.
