My Cart

Close

FAQ

FAQ:

MY ORDER IS NOT PROCESSING, WHAT SHOULD I DO?
If you receive an error message while placing your order, there could be a problem with the information entered.

Please verify the billing address you entered at checkout. The billing name and address you entered must match your credit card statement exactly for an order to be processed. Please refer to your credit card company if the problem persists.

If you continue to face issues placing your order, please don’t hesitate in contact our Customer Service by email info@mulcowatches.com one of our Customer Care representatives will be glad to assist you.

Please be advised that multiple unsuccessful order attempts may result in multiple credit or debit card authorizations.

Mulco aims to provide you with the best shopping experience possible. If you have received an error message when trying to place an order, we recommend reviewing the following explanations before attempting to place another order.

  • The billing address provided does not correspond to the credit or debit card you are using.
  • The security code for your card is incorrect. For Visa, MasterCard and Discover, this is the LAST 3 digits on the back of your card. For American Express, it is the 4 small digits located on the front of your card.
  • The credit card used is not issued within the United States.

Each time an order is attempted, a pending authorization will be placed on your account. For unsuccessful orders, these pending authorizations usually drop off in 3-5 business days, dependent upon your bank. If you have any further questions, please send us an email to info@mulcowatches.com we will replay you less than 24H

WHAT PAYMENT METHOD DO YOU ACCEPT?
For orders shipped within the United States and international, Mulco accepts U.S. issued major credit cards with the ID that valid the credit card billing address. We also accept PayPal and Amazon Pay.

If you have additional questions about billing you may contact us at info@mulcowatches.com . Remember to verify the billing address you entered at checkout. The billing name and address you entered must match your credit card statement exactly for an order to be processed.

CAN I TRACK MY ORDER?
Once your order is assigned a tracking number, you will receive a confirmation email with the number. If you have not received this email within 1-2 business days of placing your order, please contact our Customer Care by email info@mulcowatches.com with your order confirmation number to obtain your tracking number.

WHAT IS YOUR SHIPPING POLICY?
Mulco ships Monday through Friday excluding holidays. The shipping cut-off time is 3pm CST. Orders placed after 3pm CST will be processed the next business day. All shipping dates are pending credit card verification for in-stock merchandise. Please allow 1-2 business days for your order to process before it is shipped. Deliveries occur Monday - Friday.

Our standard Arrives in 4–5 business days.

Free shipping* is available for orders with delivery addresses within the US and territories, excluding PO Boxes and Rural Routes.

USPS shipping is available for orders with a PO Box, Rural Route, or APO/FPO/DPO address. Orders shipped to a PO Box or Rural Route will arrive within 7-10 business days. Orders shipped to an APO/FPO/DPO address will arrive in 3-5 weeks

HOW CAN I PLACE AN ORDER WITH INTERNATIONAL SHIPPING? 
Mulco.com is proudly offering international shipping.

When you're ready to complete your order, be sure to review all of the items you've placed in your shopping cart. If you haven't already done so, select your desired country under the ‘Shipping To’ option and click ‘Proceed Checkout’. Lastly, follow the instructions on the screen to finalize your order.

To get the cost of shipping your order, simply start the checkout process. Once your address has been entered into the right places, our system will automatically display costs of shipping to your location.

Please be aware that you are responsible for all duties and taxes imposed on the package at customs, these charges are controlled by your country.

You can choose between different options which one you preferred.

SHIPPING
MULCO ships to all 50 U.S. states, the District of Columbia, and to P.O. boxes. We also ship to APO/FPO addresses, Puerto Rico and other U.S. Territories, but delivery times may be longer than those listed below. 

MULCO is not responsible for damage or loss of goods that occurs after delivery to the shipping address provided at checkout. 

Express shipping option is available. Delivery to some areas of Alaska and Hawaii may take an extra business day.

Standard Service
Standard service is provided via FedEx ground service with final delivery made by either UPS, FedEx or the United States Postal Service. Delivery can be expected within 5-7 business days. APO/FPO shipments will arrive within 30-45 days.

Free Shipping
All orders for FREE Standard Shipping.  Customer must pay the customs and country taxes for the order.  Mulco.com will not be responsible for these expenses.  In case a customer decides not to accept the country customs charges he/she will be subject to a penalty fee for the return of the package and a restoking fee of up to 25% of the order value.

In all free shipping orders Mulco.com has the right to decide the shipping company to use, any requests will be subject to an additional charge.

Direct Signature Required

With some orders, MULCO will require a signature at the time of delivery, at no extra cost to the Customer. These shipments will require a signature at the time of delivery from any person at the residential or business delivery address. Deliveries are made to the address on the mailing label, not to an individual recipient. FedEx will attempt delivery 3 times. The recipient cannot sign the FedEx door tag to authorize release; however, the shipper or recipient can request a redirect/address correction. Note: Delivery exceptions for direct signature required are APO/FPO, PO BOX and US Territories addresses. Therefore MULCO will restrict the shipment to these exceptional addresses

DO YOU NEED TO REPAIR YOUR WATCH or YOUR EYEGLASSES?
If you live in US, Pt. Rico, Canada Do the following…
We are sorry to hear about the problem you’re having with your watch, we will do the necessary adjustments needed in order to help you.

Should your watch require warranty or non-warranty service, please follow this simple steps:

  1. Put your watch or item in a small, well-padded shipping box, no label or marks should be in it.  Your watch only – do NOT send original packaging.
  2. Download our watch repair form (Click here).
  3. Complete itresend it  to info@mulcowatches.com (so we can expect your piece) and print it.

NOTE:

  • Please click on the agreement (in the form you download) in order to begin the repair process.
  • The return shipping needs to be paid with the repair service in advance.
  • The billing address most match the billing credit card; the Ship address most be the one you want to receive the watch.
  • This format is U.S.A, Puerto Rico and Canada only.

This form is U.S.A , Puerto Rico, Canada only. In the form you will find the prices of the services we can do. Even if your watch is working perfect, but you just want to clean it up, we can do that for you too.

      4. Place the Printed Form inside the box with the Payment (see repair form for pricing and remember to pay $8.50 in order to receive the watch back to you after the repair) Close the box and Place the following mailing address to your return box and take your package to a UPS, FEDEX, USPS, or the courier you preferred.

Our address were we expect to received it is:

Mulco Watches Inc

ATTN: REPAIRS

20161 NE 16th Place Miami FL 33179

We will notified you when your package is received and your repair is in the right process, you will hear from us again, once your watch is repair and shipped to you.

Please Note: We encourage you to send your package certified, insured or through a traceable shipper. Mulco Watches is not responsible for packages lost or stolen in transit to us.

Please allow up to 2 to 3 weeks from the date we receive your package for your watch to go through the repair process.

But if instead you preferred to come in and bring the piece in person you are always welcome to visit our showroom and drink a nice coffee while you wait. Same address as above.

For more information about Mulco  warranty, please visit our Warranty Policy. 

For any other specific question please send us an email to info@mulcowatches.com

WHAT DOES THE WARRANTY INCLUDES?
If the watch falls under our 2yr warranty due to manufacturer defect, it’ll be repaired and returned/shipped at no charge. If the watch does not fall under warranty, there will be a service rate that is specified in the repair form, return shipping has to be paid too.

For information about Mulco  warranty, please visit our Warranty Policy. For repair or warranty in other countries please visit Repair and international Warranty.   Any other specific question please send us an email to info@mulcowatches.com

INTERNATIONAL REPAIR SERVICE:
You need to repair your watch, or do any service outside USA, Puerto Rico or Canada.

Should your watch need warranty or non-warranty service outside of the United States, Puerto Rico or Canada.

We are sorry to hear about the problem you’re having with your product, we will do the necessary adjustments needed in order to help you.

Should your watch require warranty or non-warranty service, and you are located outside of the U.S.A, Pt. Rico or Canada.

Please follow this simple steps:

You can go online MULCO.COM , go to Store locator, choose your country and city,  and find the authorized store that does the Technical Service.

If you don’t find it or you have more questions  please send us an email to info@mulcowatches.com with your name, model of the Watch, phone number, and country where you are and we will gladly address you from there.

PARTS
Customers located in the U.S. and Worldwide can order a replacement leather or silicone strap by contacting by email info@mulcowatches.com .

Please click here to download our repair form, you can add parts in this form if you want us to send you the band, but if you want us to fix it for you then you have to also send us the watch. In this case please follow the Repair steps.

Orders must be placed with a credit or debit card, PayPal, check or money order.

WHAT ARE THE COSTUMER CARE HOURS?
Mulco Customer Care can be reached at:
Phone: 1 (305) 728-0994
Hours: (Business Hours)
Monday-Friday: 9:00am - 5:00pm ET (Lunch Time 1:00 p.m. - 2:00 p.m.)
The best way to contact Customer Service is by
Email: info@mulcowatches.com  Please allow 1-2 business days for a reply

Hello You!

Join our mailing list