Important information regarding the use of this site
MULCO prioritizes safeguarding your personal data with this privacy notice explaining our data collection, utilization, and security measures.
Collection and use of Personal Information
MULCO limits its requests for information to ensure accurate service. The collected information is basic, necessary for purchases or refunds. User data may include name, address, phone number, email, card details, item description, and IP address.
Navigation information
Even if you do not make a purchase on our site, we have the ability to track usage of our web site – including the server from which the site was visited. This information is not used to track information about individuals, but is used on an aggregate level to customize our site, improve the on-line experience and plan advertising and promotions.
Information voluntarily provided
At times, information may be voluntarily provided. This happens when feedback is shared via emails, return forms, letters, or phone calls. This data aids in answering queries and monitoring customer feedback.
Internet database
MULCO established an Internet database for storing shipping and billing information, tracking order status, listing past orders, and retaining email preferences. Registration is voluntary, with the option to edit or delete information at any time. Access this data via the 'My Account' section.
Marketing information
MULCO does not share your personal information with anyone else. Marketing info is sent to customers who sign up for the mailing list. Opt-out options available in marketing emails or 'My Account' section.
Use of Google Analytics & Adobe SiteCatalyst (Omniture)
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”)and Adobe SiteCatalyst, a tool provided by Adobe Systems Incorporated (“Adobe”). Google Analytics and Adobe Sitecatalyst use “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google and Adobe on servers in the United States. The IP - anonymisation is active on this website. Please note that on this website, Google Analytics code is supplemented by _anonymizelp to ensure an anonymized collection of IP addresses (so called IP-masking). Google and Adobe will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage. The IP-address, that your Browser conveys within the scope of Google Analytics and Adobe SiteCatalyst, will not be associated with any other data held by Google and Adobe. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Add on for your current web browser: http://tools.google.com/dlpage/gaoptout?hl=en. Please use the following link to be excluded from the usage of Adobe SiteCatalyst: http://www.adobe.com/privacy/opt-out.html
Disclosure and retention of Personal Information
MULCO will share your personal information internally with those staff members who need it to complete your purchase or carry out your instructions regarding the receipt of marketing information. We will not disclose your personal information to any third party without your written consent unless required to do so by law.
MULCO keeps your personal information for only as long as required to fulfill the purpose for which it was collected. In some cases, such as credit- or debit-card purchases, we are required by law to keep your personal information for a specified period of time. For those customers who have registered for the mailing list, their personal information is kept until we are notified that they no longer want their information stored.
Accuracy and protection of Personal Information
MULCO relies on our customers to notify us of any changes in personal information. Should inaccurate information come to our attention, we will investigate and correct the information and, if necessary, advise you of the change. Only those staff members who need your personal information in order to respond to your requests are given access to it. Employees are provided with training and information regarding the proper handling of personal information. All information stored in our computer system is protected from unauthorized access and information that is stored in document form is kept in secure locations to prevent access by unauthorized persons.
Transaction security
In order to make every effort to ensure that your experience at www.mulco.com.au is secure, we use encryption technology to protect you against the loss, misuse or alteration of your personal information. When you fill out any contact forms or access your account, a secure server encrypts all of your information through the use of Secure Socket Layers (SSLs). To be sure you're browsing secure pages for transactions, check your Web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in your web browser to tell you that you are viewing a secure web page. Also, all browsers display an "s" after the "http" (https://) in the Web site address to indicate that you are in a secure environment.
MULCO safe shopping guarantee
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at www.mulco.com. Under the Fair Credit Billing Act (FCBA), your bank cannot hold you liable for more than $50.00 of fraudulent charges. For more information on the FCBA, visit http://www.ftc.gov/. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Commitment to children
MULCO does not collect or maintain information from those people that we know are under 13 years old and we do not specifically target this group in our marketing materials or other advertising.
Access to Personal Information
MULCO is commented to ensuring that we have no personal information about customers that is not absolutely necessary in order to provide them with excellent service. We are also committed to ensuring that information about our customers is accurate and up-to-date. In order to ensure compliance with these policies, MULCO has appointed a Privacy Officer to oversee all aspects of its privacy policies and practices. If you wish to know what information we currently have about you, or are dissatisfied with MULCO’S privacy policies or practices, you should send a written request or complaint to the Privacy Officer at the address below.
Mulco.com Privacy Officer
9790 W Dixie Hwy, Suite 201
Aventura, FL 33180
United States
The Privacy Officer will investigate the matter and respond to your request within 30 days. In the event that you become aware that the information we have about you is incorrect, you should notify the Privacy Officer, who will ensure the information is updated. In the case of a complaint, the Privacy Officer will take corrective action (if necessary) and will advise you of the steps taken to correct the problem. If you are still unsatisfied with the actions taken, you may be entitled to make a written complaint to the appropriate government or legislative body.
