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WARRANTY

The manufacturer's warranty does not cover: Battery, scratch case, scratch or broken crystal, strap, or bracelet

The hands, dial, and watch movement are the only components covered under the warranty. If the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge at the discretion of Mulco Watches Inc. $8.50 return shipping and handling fee will apply to all warranty service.

Damage resulting from improper handling, lack of care, accidents, or normal wear and tear.  If the watch was not originally purchased from an authorized Mulco retailer, This warranty is avoid if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.

If you want to communicate with us about a certain fact or problem please email us to support@mulcowatches.com

 

WARRANTY SERVICE DETAILS (US ONLY)

Once your product is inspected and a defect the watch falls under our 2yr warranty due to manufacturer defect, it’ll be repaired or we will replace your product with the same style or an equivalent style of equal value based on the purchase price. As we are a fashion company, we cannot guarantee that the same style will be available for your replacement. If this is the case, you will be able to select a replacement. This warranty is void if the leather product has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in materials or workmanship, or if a valid receipt is not included. For all warranty related services, a fee of $8.50 for return shipping and handling will apply. At this time, Mulco will not repair damaged leather products. We will replace them if the conditions of this warranty are met.

Please be advised that all defective leather products are disposed of upon receipt, and replaced if the terms of this warranty are met.

Should service be required, please send the following for evaluation:

  • Your product (please do not send the box, protect your item carefully with bubble wrap)
  • A copy of your sales receipt
  • Completed Warranty Form Click Here To download the Watch warranty form (USA only) if you have another problem that is not listed in the form please mark other and specified in the body of the email. Also please specified that you are submitting your watch for a warranty.

Mail all the three (3) items to:

Mulco Watches Inc

ATTN: REPAIRS/WARRANTY

20161 NE 16th Place. Miami FL 33179 

Please Note: We encourage you to send your package certified, insured or through a traceable shipper. Mulco Watches is not responsible for packages lost or stolen in transit to us.

Please allow up to 2 to 4 weeks from the date we receive your package for your leather product to be inspected and replaced if all the conditions of the warranty are met.

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