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WARRANTY POLICY

The manufacturer's warranty does not cover: battery, scratch case, scratch or broken crystal, strap or bracelet.

If the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge at the discretion of Mulco Watches Inc. Or an equivalent style of equal value based on the purchase price. As we are a fashion company, we cannot guarantee that the same style will be available for your replacement. Some shipping and handling fee maybe apply to some warranty services.

The warranty is avoided: If damage resulting from improper handling, lack of care, accidents, or normal wear and tear. If the watch was not originally purchased from an authorized Mulco retailer. If the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.

If you want to communicate with us about a certain fact or problem, please email us to support@mulcowatches.com.

 

ONLINE WARRANTY

Mulco Watches Inc. Offer warranty to all pieces bought directly in our website www.mulco.com, and/or Amazon Mulco Store and eBay Mulco Store.

To apply the warranty please go here and fill out the form to start the repair/exchange process.

Mulco Watches Inc. does not cover warranty to pieces bought through unauthorized third-party vendors and dealership, this include, but not limited to, malfunctions pieces, broken, scratched, and/or any other type of defects.

However, if this is your case you need to send your piece back to where you bought it.

If you want us to repair your watch we will gladly do it, please follow this link to start the process, you can see the prices of our technical services as well as the total cost of your repair and how to proceed with the payment.

For any other specific question please send us an email to support@mulcowatches.com

 

NATIONAL WARRANTY SERVICE (EEUU & PUERTO RICO)
If you received your watch one week ago and you have a problem, please send us an email with the following:

             - Name, Last Name, Phone number

             - Your Country, City

             - Complete reference of the watch

             - Pictures & videos of what should be the problem.

We will be gladly address you from there.

If You have a problem with your watch and is under our 2yr warranty due to manufacturer defect, as it is explained in the Warranty Policy.

Should service be required, please follow these 5 easy steps for evaluation:

1.- Put your watch or item in a small, well-padded shipping box, no label or marks should be in it.  Your watch only – do NOT send original box packaging.

2.- Download our watch repair form (Click here)

3.- Complete it, resend it to suport@mulcowatches.com (so we can expect your piece) and print it.

NOTE:
If you have another problem that is not listed in the form, please mark other and specified in the body of the email. Also, please specified that you are submitting your watch for a warranty.

  • Please click on the agreement (in the form you download) in order to begin the repair process.
  • The return shipping needs to be paid with the repair service in advance.
  • The billing address most match the billing credit card; the Ship address most be the one you want to receive the watch.
  • This format is U.S.A & Puerto Rico
  • This form is U.S.A & Puerto Rico. In the form you will find the prices of the services we can do. Even if your watch is working perfect, but you just want to clean it up, we can do that for you too.

 4.- Place the Printed Form and a Copy of Your Sales Receipt inside the box with the Payment (see repair form for pricing and remember to pay $12.50 in order to receive the watch back to you after the repair)

5.- Close the box and Place the following mailing address to your return box and take your package to a UPS, FEDEX, USPS, or the courier you preferred. Our address where we expect to receive it is:

Mulco Watches Inc
ATTN: WARRANTY
20161 NE 16th Place
Miami-FL 33179

We will notify you when your package is received and your warranty is in the right process, you will hear from us again, once your watch is repair or exchange and shipped to you.

Please Note: We encourage you to send your package certified, insured or through a traceable shipper. Mulco Watches is not responsible for packages lost or stolen in transit to us.

Please allow up to 2 to 3 weeks from the date we receive your package for your watch to go through the warranty process.

But if instead you preferred to come in and bring the piece in person you are always welcome to visit our showroom and drink a nice coffee while you wait. Same address as above.

For any other specific question please send us an email to support@mulcowatches.com

 

INTERNATIONAL WARRANTY SERVICE:
If you received your watch one week ago and you have a problem. This is the worst news you can give us. We will do the necessary adjustments needed in order to help you, please send us an email with the following:

             - Name, Last Name, Phone number

             - Your Country, City

             - Complete reference of the watch

             - Pictures & videos of what should be the problem.

We will be gladly address you from there.

If You have a problem with your watch and is under our 2yr warranty due to manufacturer defect, as it is explained in the Warranty Policy.

We are sorry to hear about the problem you’re having with your product, we will do the necessary adjustments needed in order to help you.

Please follow these simple steps:

Go online MULCO.COM, go to the bottom of the web and click in FIND US, choose your country and city, and find the authorized store that does the Technical Service.

If you don’t find it or you have more questions, or you just want to buy a part from your watch, please send us an email to support@mulcowatches.com

             - Name, Last Name, Phone number

             - Your Country, City

             - Complete reference of the watch

             - Pictures & videos of what should be the problem.

We will be gladly address you from there.

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