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To start the return process for your order, please enter your email address or phone number and the order number below.

MULCO Watches Inc. is committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. You may return any MULCO products in their original, unused condition for a full refund of the merchandise value, the refund shall be made in the form of the original payment.

If you have an inconveniense with your watch, please follow the return process...

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • In the original packaging with all the tags

Free gifts or promotional items are not returnable!

 

 Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
  • If your refund is on a credit card, here are some numbers you should know:

5-7 Business Days- For your package to get to the fulfillment center.

7-10 Business Days - For us to inspect and process your return back into inventory and complete the processing of your refund.

2-10 Business Days - For your financial institution to post your credit back to your account.

We think shopping at www.mulco.com should be the most awesome experience you can have online!

Please let us know at info@mulcowatches.com if we can make your shopping experience any better on our site!

Sincerely,
The Mulco Team.

 

EXCHANGES

Unfortunately, we are unable to offer exchanges at this time, however, we do accept returns! We are happy to accept a return within 30 days of the date of purchase. Please read RETURNS in order to follow the perfect procedure.

 

The best way to do an exchange is to return your item (see return policy and follow the steps) and buy it again, anyway the shipping in the USA is free.

Once your return is processed, you will receive a refund for the amount paid for the returned item back in the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned. All merchandise must be unused and in the same condition it was received. Some items are shipped with a security tag attached to them. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.

For further details please contact support@mulcowatches.com or read RETURNS.

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