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REPAIRS AND PARTS

DO YOU NEED TO REPAIR YOUR WATCH or YOUR EYEGLASSES?

If you live in US, Pt. Rico, Canada Do the following…

We are sorry to hear about the problem you’re having with your watch, we will do the necessary adjustments needed in order to help you.

Should your watch require warranty or non-warranty service, please follow this simple steps:

1.-Put your watch or item in a small, well-padded shipping box, no label or marks should be in it.  Your watch only – do NOT send original packaging.

2.-Download our watch repair form (Click here)

3.-Complete it, resend it  to info@mulcowatches.com (so we can expect your piece) and print it.

NOTE:

  • Please click on the agreement (in the form you download) in order to begin the repair process.
  • The return shipping needs to be paid with the repair service in advance.
  • The billing address most match the billing credit card; the Ship address most be the one you want to receive the watch.
  • This format is U.S.A, Puerto Rico and Canada only.

This form is U.S.A , Puerto Rico, Canada only. In the form you will find the prices of the services we can do. Even if your watch is working perfect, but you just want to clean it up, we can do that for you too.

4.- Place the Printed Form inside the box with the Payment 

(see repair form for pricing and remember to pay $8.50 in order to receive the watch back to you after the repair)

5.-Close the box and Place the following mailing address to your return box and take your package to a UPS, FEDEX, USPS, or the courier you preferred.

 

Our address were we expect to received it is:

Mulco Watches Inc

ATTN: REPAIRS

20161 NE 16th Place. Miami-FL 33179.

 

We will notified you when your package is received and your repair is in the right process, you will hear from us again, once your watch is repair and shipped to you.

Please Note: We encourage you to send your package certified, insured or through a traceable shipper. Mulco Watches is not responsible for packages lost or stolen in transit to us.

Please allow up to 2 to 3 weeks from the date we receive your package for your watch to go through the repair process.

But if instead you preferred to come in and bring the piece in person you are always welcome to visit our showroom and drink a nice coffee while you wait. Same address as above.

For more information about Mulco  warranty, please visit our Warranty Policy. 

For any other specific question please send us an email to  support@mulcowatches.com

 

REPAIR THROUGHT WARRANTY?

if the watch falls under our 2yr warranty due to manufacturer defect, it’ll be repaired and returned/shipped at no charge. If the watch does not fall under warranty, there will be a service rate that is specified in the repair form, return shipping has to be paid too.

For information about Mulco  warranty, please visit our Warranty Policy. For repair or warranty in other countries please visit Repair and international Warranty.   Any other specific question please send us an email to  support@mulcowatches.com

INTERNATIONAL REPAIR SERVICE:

You need to repair your watch, or do any service outside USA, Puerto Rico or Canada.

Should your watch need warranty or non-warranty service outside of the United States, Puerto Rico or Canada.

We are sorry to hear about the problem you’re having with your product, we will do the necessary adjustments needed in order to help you.

Should your watch require warranty or non-warranty service, and you are located outside of the U.S.A, Pt. Rico or Canada.

Please follow this simple steps:

You can go online MULCO.COM , go to Store locator, choose your country and city,  and find the authorized store that does the Technical Service.

If you don’t find it or you have more questions  please send us an email to  support@mulcowatches.com with your name, model of the Watch, phone number, and country where you are and we will gladly address you from there.

 

PARTS

 

Customers located in the U.S. and Worldwide can order a replacement leather or silicone strap by contacting by email support@mulcowatches.com

Download our watch repair form (Click here), you can add parts in this form if you want us to send you the band, but if you want us to fix it for you then you have to also send us the watch. In this case please follow the Repair steps.

Orders must be placed with a credit or debit card, PayPal, check or money order.

 

 

 

     

     

     

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