Refund policy

Refund Policy

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Online Returns:
MULCO Watches Inc. is committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. You may return any MULCO products in their original, unused condition for a full refund of the merchandise value, the refund shall be made in the form of the original payment. We will gladly accept your return within 30 days of the purchase date.
Return in 4 Easy Steps:
1.- Send us an email to support@mulcowatches.com with your order number, name, phone number, and the item you would like to return.
2.- Fill Out the Form we will send you with the instructions on how “To Complete The Return Process”.
3.- Put the Product in a Box:
-Use your order's original box, or any plain, unmarked cardboard box to ship your return.

-Remove any pre-existing labels or stickers from the shipping box.

-Print the return form, fill it out, and include it in your shipping box.

-Seal your box completely and add the following address:

MULCO WATCHES INC.
19790 W Dixie Highway, Ste 201M
Miami, FL 33180, USA

 

Please write the address clearly on your package before taking it to the courier of your choice.

4.- Send your package with the courier of your choice (UPS, USPS, FedEx, etc.) and choose your shipping method back to us. (NOTE: We strongly recommend obtaining and saving your return tracking number until you are notified that we have completed your refund.)

NOTE:
- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

- To complete your return, we require a receipt or proof of purchase.

- Please do not send your purchase back to the manufacturer.

- We will not accept any item not in its original condition, damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after purchase.
- Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid shall not be refunded if the order is returned.

-If your refund is on a credit card, here are some numbers you should know:
5-7 Business Days- For your package to get to the fulfillment center.
7-10 Business Days - For us to inspect and process your return back into inventory and complete the processing of your refund.
2-10 Business Days - For your financial institution to post your credit back to your account.

We think shopping at mulco.com should be the most awesome experience you can have online! Please let us know at info@mulcowatches.com if we can make your shopping experience any better on our site!
Sincerely,
The Mulco Team.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mulcowatches.com

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

EXCHANGES (Not applicable)
Unfortunately, we are unable to offer exchanges at this time, however, we do accept returns! We are happy to accept a return within 30 days of the date of purchase. Please read RETURNS in order to follow the perfect procedure.

The best way to do an exchange is to return your item (see return policy and follow the steps) and buy it again, anyway the shipping in the USA is free.
Once your return is processed, you will receive a refund for the amount paid for the returned item back in the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned. All merchandise must be unused and in the same condition it was received. Some items are shipped with a security tag attached to them. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.
For further details please contact support@mulcowatches or read RETURNS.

Shipping
To return your product, you should mail your product to: 19790 W Dixie Highway, Suite 201M Miami, Florida 33180

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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