Shipping policy

DOMESTIC SHIPPING

DOMESTIC SHIPPING
MULCO ships to all 50 U.S. states, and to P.O. boxes.

Free Shipping- USA & Puerto Rico
All orders for Standard Shipping in USA & Puerto Rico over $120 will be FREE.  

In all free shipping orders Mulco.com has the right to decide the shipping company to use.

Fragrance and certain body care products cannot be shipped outside of the US.

MULCO is not responsible for damage or loss of goods that occurs after delivery to the shipping address provided at checkout. 

Express shipping option is available. Delivery to some areas of Alaska and Hawaii may take an extra business day.

Standard Service
Standard service is provided via USPS ground service with final delivery made by either UPS, FedEx or the United States Postal Service. Delivery can be expected within 5-7 business days. APO/FPO shipments will arrive within 30-45 days.

 

Direct Signature Required
With some orders, MULCO will require a signature at the time of delivery, at no extra cost to the Customer. These shipments will require a signature at the time of delivery from the person Who made order. Deliveries are made to the address on the order. UPS or USPS will attempt delivery 3 times. The recipient cannot sign the UPS or USPS door tag to authorize release; however, the shipper or recipient can request a redirect/address correction. Note: Delivery exceptions for direct signature required are APO/FPO, PO BOX and US Territories addresses. Therefore MULCO will restrict the shipment to these exceptional addresses.

 

INTERNATIONAL SHIPPING

The international orders will be calculated during the time of checkout. When you're ready to complete your order, be sure to review all of the items you've placed in your shopping cart. If you have already done so, select your desired country under the ‘Shipping Address’ option and click ‘Proceed Checkout’.

Lastly, follow the instructions on the screen to finalize your order. To get the cost of shipping your order, simply start the checkout process. Once your address has been entered into the right places, our system will automatically display costs of shipping to your location. Different carrier options are available.

Once your order has shipped, you will be contacted by email by the carrier, to provide the below information for customs clearance.

Name and surname of the Internal passport, Number of passport, Date of issue, you have 10 days to provide the above information to the carrier.

After 10 days, the carrier may return your order to us, resulting in your order being canceled and a refund issued, the carrier will be responsible for clearing your order through local Customs, but paying Duties and Taxes will be on your behalf to the appropriate Customs authority; and delivering your order to you.

ADDITIONAL SHIPPING & HANDLING INFORMATION: The time your order takes to be delivered varies depending on the type of products you order, your delivery address and the delivery method you choose. Allow about 10-20 working days for orders shipping Internationally for all in-stock items (Also depends on the Customs of your country). Fragrance cannot be shipped outside of the US.

Delivery days run from Monday - Friday,  Orders are shipped on business days only. 


IMPORTANT: The recipient of the order will be responsible for any import duties or taxes charged by the recipient's country and carrier-related fees.

These additional charges will be collected from the recipient by the shipping carrier at the time of delivery.

Mulco.com will not be responsible for these expenses. In case a customer decides not to accept the country customs charges he/she will be subject to a penalty fee for the return of the package and a restocking fee of up to 25% of the order value.

 For any additional information write us to info@mulcowatches.com